DTH and Cable TV users had posted complaints that their service providers are enforcing some channels and packages in the base pack. TRAI has taken notice of the same, and have issued directions against it. A new call center number has also been launched, besides an email id for posting grievances.
TRAI: Call This Number For Any Cable TV Complaints:-
TRAI has issued a call center number: 01206898689 and an e-mail address: firstname.lastname@example.org for reporting gross misconduct by some DTH and Cable TV operators.
Several users of DTH and Cable TV had complained to TRAI via social media channels that their respective service providers are enforcing pre-defined channels, and bouquets in their base pack.
It is clear that the broadcasters and the DTH/Cable operator had some arrangement, and they are pushing their own channels down the customers’ throat.
Taking notice of such cases, TRAI said, “The Authority has taken note of such issues and has directed the distribution platform operators to follow the regulation in letter and spirit the consumer choice and paying only for what the consumer wishes to watch, is the power, the new framework gives to subscribers.”
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